Discover the new meaning of comfort with Air China Customer Service

Air China started its journey in 1988 and now serving as the flag carrier of China. The airline headquarters is located in Shunyi District, Beijing, and flight operations are based at Beijing Capital International Airport. Air China provides its flight service to 322 destinations, including 82 international, 15 regional, and 225 domestic destinations. It carries around 100 million passengers each year using its 420 aircraft fleet. It’s one of the most trusted airlines in the world.

“Fliers of Air China can connect with Air China Customer Service for any assistance or instant tickets booking.” 

Baggage information of Air China

Baggage allowance is varying depending on the flight route and duration of the flight.

Carry-on Baggage

The number of baggage is different depending on cabin classes.

For Domestic Flights

  • First-class- 2 bags + personal items up to 5kg 
  • Economy/Business class- 1 bag + personal item up to 5 kg

For International Flights

  • Business/First class- 2 bags + personal items up to 8kg
  • Economy Class- 1 bag + personal item up to 5 kg

Maximum size restriction for all bags- 55 cm x 40 cm x 20 cm

Checked Baggage

The number of baggage and restrictions is different depending on cabin classes and flight duration.

For Domestic Flights

  • First Class: 1 bag up to 40 kg
  • Business Class: 1 bag up to 30 kg
  • Economy Class: 1 bag up to 20 kg

Flights to/from Japan and the Americas

  • First Class: 2 bags up to 32 kg
  • Business Class: 2 bags up to 32 kg
  • Economy Class: 2 bags up to 23 kg

All other Regional/international flights

  • Business/First Class: 2 bags up to 32 kg
  • Premium Economy: 1 bag up to 32 kg
  • Economy Class: 1 bag up to 23 kg

Passengers can purchase the baggage service easily through Air China Customer Service

Check-in Information

There are two ways to complete the procedure of check-in:

  • Online- The online check-in is available from 24 hours to 90 minutes before departure of the flight.
  • At Airport- The check-in desk will close 60 minutes before departure of the international flight and 30 minutes before domestic flights.

Passengers can easily complete the check-in procedure through Air China Customer Service

Cabin classes of Air China

There are three types of cabin class options available on the flights of Air China Airlines. 

First Class

The first class of Air China Airlines comes with privacy and comfort to make your flight experience best. Passengers can enjoy their flight time in cozy suites with a wide range of in-flight entertainment options.

Features- Each passenger will get a personal suite decorated with all luxurious comfort items. First-class fare includes complimentary beverages, snacks, and meals. Each passenger will get an L'Occitane amenity kit, slippers, and pajamas. The in-flight menu includes a wide range of meals inspired by Chinese heritage and cuisine.

Lounge- First class flyer can quickly enter in the luxurious lounges with the help of Priority Pass. The loungers of Air China decorated with all luxurious and modern things to make your waiting time enjoyable at the airport. Enjoy a wide selection of complimentary meals, snacks, drinks, and large selection options delicious from the airline's buffet selection.

Business Class

Experience excellent customer services while customer flying via the Business Class of Air China. 

Features- Passengers will get direct access to the Business Class lounge, where you will get lots of perks, including buffet and a fantastic selection of Chinese wines and beers to choose from. 

Seats- Each seat of this class can convert in a fully-flat bed and have ample space to provide you good night sleep. With soft duvets and comfy pillows as well as Air China's signature slippers, you will get the most fantastic flight sleep. 

Economy Class

Economy class is the most affordable class of Air China Airlines that comes with lots of perks and comfort.

Features- Cabin crew will provide blankets and pillows to maximize your comfort level. Complimentary headphones, in-flight entertainment with a range of films, games, and music, delicious in-flight meals, a wide variety of drinking options include red and white wine, soft drinks, and beer are available for passengers. 

Seats- This cabin class has 261 seats in every aircraft that come in 3-3-3 configuration. Every seat features reclines and 32 inches wide with ample of legroom.


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